Terms of Use and Privacy Notice
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Preamble
Please read our Privacy Notice carefully, as by using our Access Channels you demonstrate your agreement and full acceptance of this Privacy Notice.
The purpose of this Privacy Notice (hereinafter “Notice”) is to guarantee the right of the holder of personal data, both visitors and customers, with whom we interact through our physical units (in person) or through digital means, such as on our website. https://ayko.tech, applications, software, digital forms and other technological platforms (hereinafter “Access Channels”), made available and maintained by
Ayko Technology (trade name of VipRede Holding and Participations Ltda) whose composition includes the companies VipRede Holding and Participations Ltda, VipRede Tecnologia Ltda, VipSec Tecnologia Ltda, with headquarters at Rua Inácio Higino, 994 and 996, Ed. Tech Tower, Praia da Costa, Vila Velha/ES, CEP: 29101-430, CNPJ: 05.805.349/0001-14
Attention
All communication via the World Wide Web is subject to interruptions or delays, which may prevent or impair access to our services. The Ayko Technology Group is not responsible for any damages suffered by its customers due to failure of services provided by third parties.
The group Ayko Technology exempts itself from the obligation to process or treat any Personal Data if it believes that such processing or treatment may impute any violation of any applicable law, or if it is used for any illegal, illicit or immoral purposes.
You, the Data Holder, are solely responsible for the accuracy, veracity or lack thereof in relation to the Data you provide or for its outdatedness. It is your responsibility to ensure the accuracy of the data provided and keep them updated.
It is the Group's responsibility Ayko Technology the database formed through the collection of Personal Data and its use, following the limits and business purposes described in this Privacy Notice.
Introduction
The Ayko Technology Group reaffirms its commitment to the privacy of personal data and, in compliance with Law No. 13.09/2018 (“General Law on the Protection of Personal Data”), wishes you to be informed about how we treat (for example: collection, storage, sharing, processing, disposal, among others) your Personal Data. In addition to guaranteeing your rights as the Holder of Personal Data, under the terms of Law No. 13.09/2018 (“General Law on the Protection of Personal Data”).
This Notice aims to inform you about the practices regarding the collection and use of information provided through our Access Channels. Please read its content in full before accessing our website, systems, filling out forms or providing us with information.
In order to protect your personal data, the Ayko Technology Group adopts the best market practices so that they are not accessed improperly or, in any way, violated.
This Notice may be updated at any time, as we value the efficiency of our work and are constantly improving.
Information collected by Ayko Technology Group
We collect certain types of information, including information that identifies or may identify you as an individual (“Personal Information”), as explained further below.
Information you provide to us through our website:
We collect certain types of information, including information that identifies or may identify you as an individual (“Personal Information”), as explained further below.
Information you provide to us through our website:
Through our online forms:
1. By filling out the form available at “Talk to an expert”, we can contact you to schedule a conversation.
We may collect the following data:
- Name
- Phone
2. When accessing our website, you may be presented with a pop-up window “Hey, psst! Do you have any questions?” is that you You can leave your email registered to receive free updated content from the world of technology.
We may collect the following data:
- Name
3. When accessing the area "Work with us", you will be redirected to the Gupy Portal on a customized Ayko Technology page (subdomain: viprede.gupy.io), where you can apply for one of our vacancies advertised for job offers at the Ayko Technology Group.
Gupy declares to be the owner and responsible for all websites with the gupy.io domain and acts as controller when processing your personal data, see Gupy's Privacy Notice (https://www.gupy.io/aviso-de-privacidade-site)
You, as the data owner, must consult Gupy's Privacy Notice and Terms of Use in order to find out about the applicable rules and guidelines regarding the processing of your data on the Gupy.io Platform.
Gupy shares with Ayko Technology Group the following candidate information:
- Professional CV (containing professional and educational information)
- Name
- Date of Birth
- CPF
- Genre
- If you have any disability, please inform us of the disability.
- Home address
- Telephone or Cell Phone
The Ayko Technology Group has access to candidate data shared by Gupy through the gupy.io portal.
4. If you wish to exercise your rights as a holder, access the link “Exercise your rights”, you will have to provide the following information:
- Name
- Last Name
- Country
- Official identification document (attach).
Information that is collected automatically:
When you access the website: When you visit our website, we collect certain information related to your device, such as:
- the IP address of your device
- reference website
- which pages of our website your device visited date and time
When you use the Services on our website: When you use our services on our website, we collect certain information related to your device, such as:
- Log Information – We log information about our customers and their users when you use any of our Services, including their Internet Protocol (“IP”) address.
- Information collected by cookies and other similar technologies – we use various technologies to collect information that may include saving cookies on users' computers.
- Customer feedback – When using our services, you may be asked to provide feedback (for example, in a satisfaction survey). Providing this feedback is completely optional.
For more information, please read the section titled “Tracking Technologies and Cookies”.
Information that is collected when you visit any of the Ayko Technology Group units in person:
- Upon arrival at the reception of the Ayko Technology building, visitors must be registered.
We may collect the following data:
We collect data at the Ayko Technology Group reception for the purpose of:
- Control access to ensure the safety of employees, third parties, visitors and property security;
- Avoid and investigate any undue physical access;
We protect the fundamental rights and freedoms of the data subject.
What personal data is collected?
- Provided by the Visitor: name, date and time of entry, reason for the visit, name of the employee responsible for the visit and an identification document with photo, such as ID, passport or CRNM – National Migration Registration Card (formerly RNE – National Foreigners Registry).
- Indirectly collected: data from images recorded in monitoring and security systems of the premises.
- When visiting the Datacenter, a form must be filled out, where we can collect the following data:
- Name
- Phone
- In order to create an account to access the Ayko Technology portal, the user must send some data by email. We may collect the following data:
- Name
- Company
- Role
Why does Ayko Technology collect this data?
The information collected will be used for the following purposes:
- For administration of our website, including troubleshooting, data analysis, testing, statistical and research purposes;
- For trend monitoring, marketing and advertising;
- For identification when accessing our Access Channels or to respond to requests made through our service channels, including our “Talk to an expert” and on the channel “Exercise your rights”;
- To inform you about news, content, news and other events that we consider relevant to you and our customers; and
- As part of our efforts to keep our website secure;
- Recruitment and selection;
- Visit to the Datacenter;
- User creation on the Ayko Technology portal;
- Visitor entry registration.
The use of your personal information may be based on our legitimate interest to ensure the security of the environment, network and information, and for our direct marketing purposes may be based on consent, and for the preparation of proposals and execution of services may be based on the execution of a contract or preliminary procedures related to a contract to which you are a party.
We use your personal information in this context based on the contractual relationship we have in place with you or in our legitimate interest for security purposes (e.g. the prevention and investigation of fraudulent activities). Personal information will be deleted based on the terms of the contract. You can exercise your rights in relation to your personal information by filling out the form “Exercise your rights”.
What other personal data do we collect?
We may collect digital identification data such as:
- Date and time records every action you take on our Access Channels
- Which screens did you access in the website's online environment
- Cookie policy
- Video footage captured on CCTV
For what purposes do we use it?
Your Personal Data collected will have the purpose of:
- Identify and authenticate You on our Access Channels
- Compliance with legal obligations, maintenance of records in accordance with Law No. 12.965/2014 – Marco Civil da Internet – within the scope of online environments
- Security monitoring of our Access Channels for your and our security.
Legal Framework
- Law No. 13.709, August 14, 2018. General Personal Data Protection Law – LGPD.
- Law No. 12.965, April 23, 2014. Civil Framework for the Internet.
How do we share and disclose information to third parties?
How do we share and disclose information to third parties?
The Auko Technology Group does not sell or share personal information provided by you on our Access Channels.
We share and disclose information (which may include personal information) in the following limited circumstances:
Suppliers, consultants and other service providers:
We may share your information with third-party vendors, consultants and other service providers we hire to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g. Google Analytics), product feedback or software providers, email service providers and others.
If Ayko Technology Group receives your personal information and subsequently transfers it to a third party agent or service provider for processing, Ayko Technology Group remains responsible for ensuring that such third party agent or service provider processes your personal information to the standard required by applicable privacy laws, including the LGPD.
Business transfers:
We may choose to buy or sell assets, and we may share and/or transfer customer information in connection with evaluating and entering into such transactions. Additionally, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or undergo some other change of control, Personal Information may be one of the assets that is transferred or acquired by a third party. We will share collected personal data and information automatically in the event of corporate transactions, such as: merger, spin-off, incorporation and acquisition.
Disclosures to National Security or Law Enforcement:
Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Information security
The Ayko Technology Group operates based on information security principles with the aim of ensuring the confidentiality, integrity and availability of information. As part of this commitment, we implement cryptographic controls in communications and in the processing of personal data whenever necessary to protect information against unauthorized access and ensure that data is kept secure at all stages of processing. In addition, the Ayko Technology Group is certified in ISO 27001 with the scope: Integrated Management System applied to SOC and Data Center processes, reflecting our commitment to best security practices.
Our Integrated Management System (IMS) is independently audited at least twice a year, thus providing independent validation of the effectiveness of our security controls.
Confidentiality
Guarantee that access to information is obtained only by authorized people;
Integrity
Guarantee that information is maintained in its original state, aiming to protect it, during storage or transmission, against undue, intentional or accidental changes;
Availability
Ensuring that authorized users gain access to information and corresponding assets whenever necessary.
Privacy
Guarantee that the user's privacy rights are met in accordance with current legislation.
Precautions you should take
Some specific precautions are necessary to protect your devices against unauthorized access, these are:
- Do not write down your passwords, memorize them or use an encrypted password vault app. Your password is individual, non-transferable and must be kept absolutely confidential;
- Always use passwords made up of numbers, uppercase and lowercase letters plus at least one special character;
- Always keep your computers and devices up to date, updates fix security flaws;
- Make use of secure internet access;
- Always use antivirus and keep it active and updated on your computer and mobile devices;
- Avoid using public or collective equipment;
- Do not open files or emails of unknown origin;
- Remember that all communication via the internet is subject to interruptions or delays.
The Ayko Technology Group cannot be held responsible for the following facts:
- If your equipment is infected or invaded by attackers;
- If your equipment is broken at the time of consuming services;
- Protection of information based on users' computers;
- Abuse of use of users' computers;
- Clandestine monitoring of users' computers;
- Vulnerabilities or instabilities existing in user systems;
- Unsafe perimeter;
External links
When browsing our Access Channels, you may be directed via link to other portals or platforms that may collect your information. When accessing external links, always check for the existence of a Privacy Notice and Terms of Use, paying attention to their conditions.
Access to Personal Data, proportionality and relevance?
Personal data collected on our Access Channels are accessed only by duly authorized professionals, respecting the principles of proportionality, necessity and relevance for the objectives of our business, in addition to the commitment to confidentiality and preservation of your privacy under the terms of this Privacy Notice.
Email communication
Emails may be sent to optimize communication with you, so that we can receive a notification when they are opened, provided this option is available. We only send emails through the domain ending in @ayko.tech.
How long do we store your data
Your personal data is stored for the period necessary or to comply with legal obligations in which we are obliged to store it. Otherwise, we will delete them from our databases or anonymize them so that when they are processed, it will no longer be possible to identify you.
At any time you can request the deletion of personal data.
By legal force, even if you and our customers request deletion, we must keep the personal data provided for a minimum period of:
- 05 (five) years from the end of the relationship between us or your request for exclusion, whichever comes first, in accordance with Articles 12 and 34 of Law No. 8.078 of September 11, 1990 – Consumer Protection Code – CDC.
- 06 (six) months, at least, those collected in an automated way, counting from the date on which the interaction on our Access Channels was carried out, in accordance with Article 15 of Law no. 12.965 of April 23, 2014 – Marco Civil da Internet.
We may also keep records of CCTV recordings for short periods of 30 to 60 days in accordance with our security policies and monitoring of physical environments to protect you, our employees and our environments.
Tracking Technologies and Cookies
Google Analytics:
On some of our websites, we may also use Google Analytics, a web analytics service provided by Google, to better understand your use of the website and services. Google Analytics collects information such as how often users visit websites, the pages they visit, and the other websites they used before visiting. Google uses the collected data to track and examine the use of websites, to prepare reports on their activities and share them with other Google services. Google may use the data collected on websites to contextualize and personalize ads from its own advertising network. Google's ability to use and share information collected by Google Analytics about your website visits is restricted by Google Analytics Terms of Use and Google Privacy Policy.
Google provides a web opt-out mechanism available here
Please see the applicable website's Cookie Notice for more information about the type of cookies and tracking technologies we use on the website and why, and how to accept and reject them.
Cookie policy
What is a Cookie?
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device to remember information about you, such as your language preference or login information.
Why do we use Cookies?
Provided that it is authorized by you, the user, the use of cookies in our online Access Channels aims to improve your experience, both in terms of performance and usability, as the content made available will be targeted to your needs. .
How are they stored?
When you access our online Access Channels, cookies allow us to remember information, such as your preferred language, location and recurrence of your sessions and other variables that we consider relevant to enrich your experience. Cookies may also be used to compile anonymous and aggregated statistics that allow us to understand how you use our online Access Channels, as well as to improve their structures and content. There is no personal identification through this data.
What types of Cookies do we use?
You can change your cookie preferences at any time via the notice bar under the “Cookie Settings” button.
By default, we always keep strictly necessary Cookies active, based on our legitimate interest in maintaining the security of our websites.
We keep advertising cookies inactive by default, these are treated based on your consent.
There are two types of cookies that can be used on our Access Channels:
Session cookies: Also called a transient cookie, it is deleted when you close your internet browser. It is stored in the computer's temporary memory and is not retained after the browser is closed.
Persistent cookies: Also called a persistent cookie, it is stored on your hard drive until it expires (persistent cookies are set with expiration dates) or until you delete it.
Persistent cookies are used to collect identifying information about the user, such as internet browsing behavior or preferences for a specific website.
Important: Cookies cannot be used to execute code (run programs) or send viruses to your computer.
The purpose of a cookie is to tell the web server that you have returned to a specific web page. For example, if you personalize web pages or register for products or services, a cookie helps the page server remember your specific information. This can be useful in simplifying the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When visiting the same website, previously provided information may be retrieved. Therefore, you can easily use the previously chosen features on the website.
How can I control or delete Cookies?
You can enable and disable cookies or have Internet Explorer prompt you before accepting cookies. Please note that disabling cookies may prevent some web services from functioning properly and does not make you anonymous or prevent websites from tracking your browsing habits. HTTP requests also include information about where you came from (HTTP Referer), your IP address, browser version, operating system, and other information.
Consult your browser instructions. If You use different devices to access our Access Channels (for example, computer, smartphone, tablet, etc.) you must ensure that the browser on each device is adjusted to meet your cookie preferences.
- For more information about “Private Browsing” and managing Cookies in the Firefox browser, click here.
- For more information about “Incognito Browsing” and managing Cookies in the Chrome browser, click here.
- For more information about “Private Browsing” and managing Cookies from the Internet Explorer browser, click here.
- For more information about “Private Browsing” and managing Cookies from Safari, click here.
- For more information about “Private Browsing” and managing Cookies in the Opera browser, click here.
Your Privacy Rights
- Confirmation of the existence of treatment and access: You can request confirmation of the existence of processing and request access to your personal data held by the controller.
- Correction: You have the right to request that incomplete, inaccurate or outdated data be corrected.
- Anonymization, blocking or deletion of data: As long as they are considered unnecessary, excessive or treated in non-compliance with the provisions of the LGPD;
- Portability: You can request the transfer of your personal data to another service provider.
- Revocation of Consent: You can revoke your consent to the use of your personal data processed through it at any time, as you have the right to revoke it even after authorization.
- Elimination: It is possible to express the right to have your personal data deleted after revoking previous consent.
- Sharing: You have the right to know information about all entities – public or private with which your personal information is shared.
- Information about the consequences of revocation: You have the right to be informed about the developments of the relationship with us and the execution of a certain processing purpose if you wish to revoke your consent.
- Opposition: You can deny the processing of personal data when it is not in line with the provisions of the General Data Protection Law – LGPD.
- Automated decision review: The holder of personal data has the right to request information about the criteria and processes used in the decision-making process of the automated structure. Decisions such as profile definition, professional, consumption and credit are some of those that directly affect the interests of the holder.
You may also send requests or complaints regarding the processing of your personal data to the National Data Protection Authority – ANPD.
How can I exercise my data subject rights?
If you wish to access, review, update, rectify and delete any personal information we have about you, or exercise any other data subject rights available to you under the LGPD, you can click on the button “Exercise your rights” link available in the top left corner of our Privacy Notice.
Our privacy team will review your request and respond to you as soon as possible.
Your personal data is requested to prove your identity, seeking to prevent fraud. We do this to ensure the security and privacy of your data.
We inform you that if Ayko Technology does not process your personal data and you provide this information in the “Exercise your rights” Ayko Technology reserves the right to retain such personal data as necessary to comply with legal obligations under the LGPD.
International data transfers
The personal information you send to us through our Access Channels can be sent to the United States and processed on the cloud servers of our service providers. We will always protect your information in accordance with this Privacy Notice, wherever it is processed.
Communication
If you have any questions regarding this Privacy Notice or requests to enforce your rights, you or your legal guardian may contact our Data Protection Officer (DPO) directly using the contact details listed below:
- [email protected] – Tiago Bittencourt (Trust GRC Ltda).
If you wish to access, review, update, rectify and delete any personal information we have about you, or exercise any other data subject rights available to you under the General Data Protection Law – LGPD, you can click on the button "Exercise your rights" link available in the top left corner of our Privacy Notice. Our privacy team will review your request and respond to you as soon as possible.
Changes
This Privacy Notice is valid indefinitely and may be changed and/or updated at any time, mainly to always comply with current legislation and regulations.
Any change and/or update to this Privacy Notice will come into effect from the date of its publication on the website and must be fully observed by Users.
Changes to this Notice will be published and communicated to the User through the website (https://www.ayko.tech/).
Forum
This Privacy Notice shall be interpreted in accordance with Brazilian law. If any provision is deemed illegal or illegitimate, the remaining valid conditions shall remain applicable. The jurisdiction of the District of Vila Velha, State of Espírito Santo, is elected to resolve any dispute or controversy involving this document.
16/08/2024 – Version 4