Outsourcing

Outsourcing services involve providing IT professionals to complement the client's in-house team or to manage services entirely. These services can cover both operational (N2 – Field) and specialized technical (N3 – Advanced Support) needs, with a focus on agility, standardization, and continuity.

N2 Service (Field)

Field work to support users, maintain equipment, local networks and physical infrastructure.

N3 Service (Specialized)

Technical support focused on complex incident resolution, systems integration, virtualized infrastructure and information security.

Dedicated or shared allocation

Professionals hired full-time, part-time or on-demand, depending on the defined scope of service.

Operational management of resources

Monitoring productivity, indicators, reports and actions aligned with the client's goals.

Integration with Ayko processes

Synergy with Ayko's internal team and access to support, monitoring, and documentation tools.

Contractual flexibility

Models adjustable to the size of the operation, with technical coverage scaled by volume and complexity.