Managed Services
The Managed Services solution relies on specialized teams that manage the operation, monitoring, and technical support of the client's IT infrastructure. The goal is to ensure the full functionality of the tools used by users, with agility, traceability, and continuous improvement.
Technical management of environments
Administration and maintenance of servers, stations, networks and systems, with a focus on availability and stability.
End User Support
Structured support for employees with questions, operational difficulties or incidents when using corporate tools.
Automation of routines and tasks
Deployment of scripts, policies, and automated processes to increase operational efficiency.
Performance tracking
Monitoring IT assets with indicators on capacity, usage and need for adjustment or expansion.
Operational reports and metrics
Documentation of activities performed, alerts handled, calls opened and service levels met.
Team sized by usage profile
Designation of technical resources according to the size of the environment, number of users and criticality of the systems.